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- Human Resource Management and Employee Assessment Solutions
Marcourt Communications offers assessment solutions that enable organizations to select the right people and develop them and their team to their full potential.
- About Us - Marcourt Communications Inc.
Marcourt Communications Inc., Kerry Johnston and Mary Courtney specialize in assisting companies in employee development and strategic workforce planning.
- About Profiles International
Marcourt Communications Inc., an Authorized Strategic Partner of Profiles International, is the world leader in selecting and developing high-performing workforces.
- Client Testimonials
Read what our Clients have to say about our Products and Services.
- Contact Us
Contact Us Principals - Mary Courtney, Kerry Johnston.
- Copyright Notice
Copyright, Rights and Permissions for web site use, Marcourt Communications Inc.
- Employee Assessments Overview
Employee Assessments help Senior Managers and Human Resources reduce turnover costs and build a high performance workforce.
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Employee Development Solutions
We offer a variety of interactive programs to help you and your people to develop and enhance their talents and performance.
- Customer Service Assessments
Identify candidates with the core behaviours and interests to delight your customers and keep them coming back.
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- Earning Customer Trust and Loyalty
Learn how to build a foundation of customer loyalty that leads to a long-term relationship between you and your customers.
- Fostering a Service Culture
An atmosphere of customer service is created by entire organizations willingness to focus on its clients and capture the voice of its customers.
- Grooming Service Employees
Placing the right people in customer-facing positions leads to improved customer service and a positive perception of the organization.
- Improving Customer Service
Maximize the effectiveness of your customer-facing employees through regular training and coaching.
- Multifacted Matching | Keeping Customers Satisfied It would be catastrophic to hire someone who opposes the majority of the standards set by the work environment.
- Sales Recruitment & Staffing
We help you take your employee recruitment and staffing program to the next level.
- What Customers Want
Learn why assessing core personality traits, combined with a standardized set of skills, provides clear indicators of probable success in a customer-facing role.
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- Employee Retention
Learn how to motivate and engage your workforce; maximize productivity; encourage innovation; increase worker output and eliminate poor work ethic.
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- Eliminate Poor Work Ethic
Coaching employees can help turn some of your most ineffective employees into productive, motivated individuals.
- Encourage Innovation
Successful businesses and organizations create situations and cultures that encourage creativity, innovation and new ideas to flourish.
- Engage Your Workforce
Engaged employees add significant value to every organization through increased job satisfaction and performance.
- Increase Worker Output
Todays global business leaders depend on significant productivity increases to maximize profit.
- Maximize Productivity
Job match or Job Fit™ is the single most important factor in job success. Yet many employers overlook job match when allocating human capital.
- Motivation and Engagement 101
Every person is motivated in a different way, so it’s important to realize that people are engaged in different ways as well.
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- Job Matching Overview
We can help you determine how to hire the right person for the right job.
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- Employee Job Fit
Employers that employ the same methods for different positions will experience inconsistent hiring results.
- Job Matching
The majority of hiring and placement decisions are made by managers or executives who have 'gut feelings' about people.
- Select and Retain Top-Performing Employees
The employee selection process can be significantly aided through the utilization of our unique job-matching feature.
- Simplify the Job Interview
A seemingly innocuous interview question may actually be inappropriate, or even illegal, and may culminate in a costly discrimination lawsuit.
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- Leadership Development Overview
Not all people in leadership positions are effective leaders, but they can be developed into excellent leaders.
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- 360 Leadership Development Evaluation
Business leaders need reliable tools to provide information about how to be successful by doing the right things, the right way.
- Developing Successful Managers
The best possible management development and training decisions are made with objective, quantifiable data about employees.
- Effective Management Skills
Some managers inspire, some motivate, and others fail miserably to engage their employees.
- Flexible Leadership
Change is hard, but effective leaders know how to handle it because they can adjust to new circumstances.
- Improving Managerial Communication
Research shows that one of the top five management derailers is poor interpersonal and communication skills.
- Managing Managers
Managers hold a crucial role in the office environment. They are responsible for ensuring productivity remains high and conflict is minimal.
- Recognizing Inadequate Leaders
Effective managers are like successful coaches who develop teams that win championships year after year.
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- Managing Employee Performance Overview
Learn more about how to manage employee performance, motivate your team, engage your workforce and increase employee productivity.
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- Employee Performance
Learn how to have a world-class system for developing, measuring, and aligning individual goals with the strategic priorities of your organization.
- Employee Productivity
Matching the skills of your employee with the requirements for the job increases productivity and job satisfaction.
- Key Performance Indicators
Identify the characteristics and skills of your top-performing employees and establish standards for performance in your business.
- Manager - Employee Communication
Managers who effectively communicate with employees build professional relationships on trust and reliability.
- Motivating Employees
Motivating employees can be one of your biggest challenges as an employer.
- Reducing Worker Absenteeism
It costs very little to assess and interview qualified candidates.
- Workforce Engagement
Our labour force is changing, and working people are less motivated.
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- Onboarding New Employees
Learn how to reduce time to full productivity; improve productivity and performance; focus training, development and coaching efforts and boost workforce engagement, morale and commitment.
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- Employee Turnover Costs
Employee turnover is sometimes expected, but when it is excessive it can diminish an organizations morale and budget.
- Fit Employees To Their Jobs
As an employer, you may have to fit your employees to jobs in which they are most likely to excel.
- Onboarding Tips
When bringing a new star into the office, keep in mind that it is always better to under-promise and over-deliver.
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- Resolving Workplace Conflict Overview
Conflict at work is inevitable. Different people with different opinions will always result in disagreements and tense situations.
- Sales Recruitment and Staffing
We help you take your employee recruitment and staffing program to the next level.
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- Improve Sales Hiring | Sales People Who Succeed
In sales there is something called the "80/20 rule." This means 20 percent of a particular sales team makes 80 percent of all sales.
- Sales Effectiveness
Learn how to leverage potential performers; generate qualified prospects; increase revenue with fewer people and resources and leverage customer data to drive sales strategy.
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- Sales Talent Management Overview
We help you select and manage sales professionals who will succeed in your unique culture.
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- Improve Sales Hiring | Sales People Who Succeed
Why is it so difficult to find sales people who year after year sell consistently?
- Sales Effectiveness
Learn how to leverage potential performers; generate qualified prospects; increase revenue with fewer people and resources and leverage customer data to drive sales strategy.
- Sales Recruitment & Staffing
Whether you utilize in-house recruitment personnel or outsource to a recruitment agency, the results can be hit or miss.
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- Strategic Talent Management Overview
Strategic Talent Management is a process that ensures that your business has the right people in the right jobs at the right time to achieve your expected results.
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- Acquiring Skilled Employees
Employees who are well matched to their position have higher attendance records, less turnover, higher job satisfaction, and superior job performance.
- Attract & Retain Talent
We provide talent management solutions for acquiring, cultivating, and retaining skilled employees.
- Hire With a Purpose
Just as it is easy to get enamoured with a high-performance automobile, it is easy to get enamoured with a superstar because of his reputation.
- How to Optimize Your Talent
Any time is a good time to clean house. Identify your least-effective employees. Then determine if they are chronic low performers.
- Job Interview Questions
Learn why our Assessments make the Interview process simple.
- Strategic Workforce Planning
Strategic Workforce Planning is a process that ensures that your business has the right people in the right jobs to achieve your expected results.
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- Succesion Planning Overview
Your employees must be able to perform at their full potential in order to stay ahead of the competition. Your managers need tools and information to get the very most from their people.
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- Develop Internal Talent
Is your organization utilizing its talent to its fullest potential? If not, begin tapping into your richest resources. They are called “human resources” for a reason! Leverage the resources you have by using a process for prospecting within your departments.
- Employee Development
Give your managers better information about the people they manage so that they can be more effective.
- Hire With a Purpose
Just as it is easy to get enamoured with a high-performance automobile, it is easy to get enamoured with a superstar because of his reputation.
- Identify Internal Talent
Identify your current and future internal stars because the answer to your needs could be right under your nose.
- Improve Your Hiring Process
Pre-hire assessments are invaluable tools for increasing consistency and improving the success of your existing hiring process.
- Maximize Productivity
Job match or Job Fit™ is the single most important factor in job success. Yet many employers overlook job match when allocating human capital.
- Plan For Success
Successful managers create the capacity for employees to improve their skills and increase their productivity.
- Recruit External Talent
You should always be on the lookout for the very best people you can find, regardless of whether they are internal or external recruits.
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- Workplace Teams Overview
Assess individual strengths and weaknesses, build support, agree on your goals and you’re on the road to building a championship team.
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- Build & Lead Great Teams
Learn how the Team Analysis Report from the PPI™ helps team leaders get the most from every member of the team and effectively achieve team goals.
- Creating A Team Building Culture
By analyzing each team member in 12 essential areas, the our Team Analysis Report helps team leaders build on team strengths to obtain objectives through teamwork.
- Managing Teams Remotely
We have solutions that help team leaders with managing teams remotely so they can effectively obtain organizational objectives.
- Managing Your Team
Team leaders need to know how to get the most productivity and the best performance from every team member. We can show you how to accomplish that.
- Poor Team Development
Team development is critical for an organization’s success, but the team leader and team members working together effectively often presents a challenge.
- Team Analysis
Poor teamwork prevents your companys teams from working effectively and achieving their goals.
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- How We Differ in Talent Development
How we differ from our competitors.
- Products
Employee Development Products
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- Profiles Checkpoint 360°™
The CheckPoint 360 is an employee assessment test is used primarily to evaluate the leadership skills and effectiveness of your managers and leaders.
- Profiles Customer Service Profile™
The CSP is a customer service assessment that measures how well a person fits specific customer service jobs.
- Profiles XT®
This is a multi-purpose, total person employee assessment used for selection, development, training, managing, and succession planning.
- Profiles LoyaltyPro™
The PLP provides reports and analysis that give you a holistic view of the account by surveying multiple contacts within a client account.
- Profiles Managerial Fit™
This assessment is a manager assessment test which measures critical workplace compatibility factors between managers and their employee.
- Profiles Performance Indicator™
This tool is used primarily for motivating and coaching employees, and resolving post-hire conflict and performance issues.
- Profiles Sales Assessment™
This assessment measures how well a person fits specific sales jobs in your organization so that you can optimize sales performance.
- Profiles Skills Test™
The PST includes a comprehensive list of skill tests to measure essential pre-employment skills and knowledge.
- Profiles Step One Survey®
The Step One Survey® II Canadian is used primarily to evaluate the effectiveness of your managers and leaders.
- Profiles Pathway Planner™
The Pathway Planner is an in depth planning and personal assessment you can use as an educational and career planning tool to help you discover what career possibilities best suit you.
- Profiles Workplace Engagement Survey
Learn how the Workplace Engagement Survey is used to help companies and organizations improve their workforce performance by understanding employee engagement.
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- Sales Solutions
Cost-effective sales training that gets results? Yes!
- Science of Assessments
Our assessments are tested through multiple statistical measures that ensure we meet the required scientific measures with our instruments.
- Talent Development Services
We offer customized programs tailored to address the issues or areas that are most critical to your organization and to assist you and your people to enhance and develop their talents and performance.
- Webinars
Review our library of complimentary business related Webinars for an in depth view of some of our current topics and learning guides.
- Whitepapers and Case Studies
The latest whitepapers and resources on talent management, workforce productivity and assessment solutions.
- Video Library
Review our Video Library for an in depth view of some of our Products and Services.
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