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What Customer's Want
Crucial Behaviours for Customer-Facing Employees
Keeping customers satisfied is essential to building a successful, growing business. While many companies work hard to increase sales, they may overlook the little things that keep customers happy and buying more. It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new one.
When a company meets customer expectations, it is ensuring customer satisfaction. However, in this competitive marketplace when customers receive value or benefits beyond what they had expected, the company and the customer service representative has delighted the customer. A truly delighted customer will be more loyal to your company and products than a merely satisfied customer.
Six Crucial Behaviours for
Learn how to ensure customer satisfaction.
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Delight Your Customers
If you seek to delight your customers, then your business will benefit tremendously from incorporating the PROFILES CUSTOMER SERVICE PROFILE™ into your customer service policies. As an investment in your human capital, the PROFILES CUSTOMER SERVICE PROFILE™ can have a significantly positive impact on your bottom line. Regardless of their position, every employee interacts with external or internal customers or both, and the impression they leave can make or break not only that sale but future sales as well.
It is easier to accelerate your business by cultivating the customers you already have rather than constantly working to attract new ones.
Select Customer-Oriented Employees
The PROFILES CUSTOMER SERVICE PROFILE™ will help you select employees with the ability and temperament to enhance the reputation of your organization. Perhaps even more importantly, the PROFILES CUSTOMER SERVICE PROFILE™ will help your organization establish and maintain the kind of customer-oriented culture your industry demands. Five versions of the CUSTOMER SERVICE PROFILE™ are available – four that are specific to the areas of healthcare, finance, retail and hospitality, and one general edition that is suitable for any industry.
The PROFILES CUSTOMER SERVICE PROFILE™ is the industry's leading customer service selection assessment, measuring six behavioural tendencies and two proficiencies associated with excellent customer service. When you hire employees using Profiles' PROFILES CUSTOMER SERVICE PROFILE™, you will populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales, and make significant gains in profitability.