We specialize in
organizational development, corporate training, personal and professional
coaching and management consulting to small and medium size companies in South
Western Ontario.
Our goal is to develop long term relationships with our clients so that we become a trusted
advisor and strategic business partner.
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If you associate the question with the headline above it, you may think we're advising you to let loose with a string of angry four-letter words not suitable for printing here. Because—let's face it—sometimes stress induces anger, including the use of bad words in a raised voice.
But that's not the kind of four-letter word we have in mind. We're thinking of something that leaders can do in public and still remain professional. In fact, those who use this stress-reducer will find that it works immediately and can be used multiple times to great effect.
If you look at the first illustration in our report, "Six Crucial Behaviours for Customer-Facing Employees," you will see a young woman blithely filing her nails, her back to frustrated customers. The scenario might be an exaggeration, but it vividly illustrates the problem: Employees who ignore customer needs put the organization at risk. Needy customers vanish. By the time leaders realize what has happened, it's too late to repair the damage.
Anthony Khoraych, P.Eng Advanced
Test and Automation
“Training with Mary Courtney has empowered me to systematically increase our business effectiveness.
I have already booked the equivalent of all of last year’s revenues in the first two months of this
fiscal year; we are on our way to double last year’s sales performance. This is being accomplished while
still maintaining a strong balance between all facets of personal and business life; which speaks to
Mary Courtney’s holistic results-based approach to success."
Heather Phillips Armstrong & Quaile Associates Inc.
“Mary is wonderful! The context for her coaching is through the Results Centered Leadership course.
She has allowed me to be ME. And she has re-enforced my good qualities which in a busy business life
can be missed, or misinterpreted. She always brings me back to a positive thriving attitude.”